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Unlocking the Full Potential of HR Systems: Understanding Customization and Mitigation

Ensuring Tailored Solutions with Cost Efficiency in Mind


One of the standout capabilities of our Human Resource Optimization System (HROS) is the availability of customization services. Unlike most HR system providers, our software can be modified to suit specific client requirements. While our standard version extends beyond basic DOLE policies with advanced features, many clients have unique policies or calculation procedures that are specific to their company.


Mitigation Procedures Before Customization:


Customization inherently entails additional costs, so we undertake the following mitigation steps before considering customization. Customization is implemented as the final option only if the following procedures are fully exhausted.


  1. Exploration of Possible Workarounds: Identifying alternative methods to achieve the desired functionality without modifying the software.

  2. Exploration of Procedural Changes: Assessing whether changes in the client’s internal processes can accommodate the existing software capabilities.


These steps involve a collaborative effort between your team and ours. If no viable workarounds or procedural changes are found, customization becomes the final option. If you feel that these mitigation steps have not been fully explored, we strongly recommend continuing to pursue them.


Costs Covered by Customization:


When customization is necessary, the following costs are incurred:


  1. Specification Gathering and Probing: Detailed discussions to understand the unique requirements.

  2. Design and Planning Phase: Creating a blueprint for the customized features.

  3. Management of the Development Team: Overseeing the customization project.

  4. Actual Development Time: Writing and testing the new code.

  5. Quality Assurance: Ensuring the new features work as intended.

  6. Re-work (if necessary): Modifying the software if initial requirements were misunderstood or missed.

  7. Isolation of Customized Features: Ensuring customized features do not interfere with the standard version.

  8. Training of Technical Support Staff: Educating our support team on the new features.

  9. Additional Support Costs: Providing ongoing support for the customized features.

  10. Deployment and Training at the Client’s Site**: Implementing the new features and training your staff.

  11. Administrative Costs: Managing the overall project.

  12. Provision for Warranties: Integrating warranty costs with customized features.


The complexity of customization significantly increases our business risk. Misunderstood, incomplete, or unclear specifications may require modifications to already deployed software, necessitating re-programming, re-training, quality assurance, and other procedures, often without additional revenue.


Conclusion:


We hope this provides you with a comprehensive understanding of the costs involved in customization. Our intention is not to impose financial burdens on our clients, and we only pursue customization as a last resort. We encourage you to fully explore the mitigation steps mentioned above to avoid or minimize customization costs. By working together, we can find the best solution that meets your unique needs while maintaining cost efficiency.


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