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Help Center

Trouble Shooting Guide for FingerID

1. Unable to read fingerprint

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solutions :  a. Clean fingerprint scanner using scotch tape

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                  b. Enroll other finger print of employees

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2. Different record appear when employee scan on biometric

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solution : Delete fingerprint record and re-enroll both employees with problem

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3. Missing picture

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solution : See if employee's picture path is properly setup

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4. Clock is not sync correctly.

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solution : Set time update on windows control panel

CONTACT US

Suite 608 Xavierville Square Condominium,

38 Xavierville Ave, Lungsod Quezon, Metro Manila

 

Cellphone:

(0918) 967 9515- Smart

(0995) 946 4447- Globe

 

Landlines:

(02) 8-9135787 

(02) 8-9138669

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Email:

iya@eds.com.ph
seiya@eds.com.ph


Skype Contacts (for Tech Support only):
 

Allan Cruz (eallan.cruz)
Ivern Flores (ivern.flores)

Sian Palaje (l5be6118ddcb8d5d1)

Carlo Soner (cid.5bd328ff65ae343f)

Sherwin Ramirez (ramirez.she)

Office Hours:

Mondays to Fridays: 8 AM to 5 PM

(Except on Holidays)

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