Help Center

Trouble Shooting Guide for FingerID

1. Unable to read fingerprint

solutions :  a. Clean fingerprint scanner using scotch tape

                  b. Enroll other finger print of employees

2. Different record appear when employee scan on biometric

solution : Delete fingerprint record and re-enroll both employees with problem

3. Missing picture

solution : See if employee's picture path is properly setup

4. Clock is not sync correctly.

solution : Set time update on windows control panel