Help Center

1. Unable to read fingerprint

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solutions :  a. Clean fingerprint scanner using scotch tape

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                  b. Enroll other finger print of employees

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2. Different record appear when employee scan on biometric

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solution : Delete fingerprint record and re-enroll both employees with problem

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3. Missing picture

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solution : See if employee's picture path is properly setup

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4. Clock is not sync correctly.

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solution : Set time update on windows control panel