Help Center

1. Connection error when opening EDSAMPS

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   solution : Test connection of PC to Server if working properly via ping test or on AMPS.udl Test Connection button located                              at C:\Windows\SysWOW64

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2. Missing employees on 201 file

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   solution : Check if employee is assigned to new department or company or update your USER settings to include that                                   employee

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3. No deduction of Government mandatory

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    solution : Check if deduction settings of mandatory is checked on Payroll related and contributions including schedule of                              deductions

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4. Unable/ missing new employee during processing

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    solution : Check effective dates of work schedule and salary. Work schedule should be 1 day before the 1st day of 1st cutoff.

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5. Log out of graveyard shift employee becomes IN

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    solution : Check if employee is set as auto crossover on 201 files

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6. No premium pay for employees who worked on holiday or on Restday

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    solution: Holiday and Rest day work requires filing on Enter/Edit Temporary work hours.

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7. Wrong Grace period deduction on DTR

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    solution : Check if Tardiness allowance is properly set on Work schedule advance settings.

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8. Wrong calculation of premium rates

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    solution: See Attendance Item Rates on Database Maintenance if multiplier is set properly

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9. Unexpected Undertime/Tardy deduction in DTR

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    solution : See if assigned work schedule is correct base on employee's time data.

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10. No display for Early overtime on excess hours tab.

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      solution: EDSAMPS do not display early overtime on excess hours tab, you have to file it manually.

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11.  Unable to file leave

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      solution: See if work schedule is properly set. System will not allow filing of leave on Rest days and Holidays.

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12. No holiday display on DTR

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      solution: Check if Holiday is encoded on Enter Non-Working Days

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13. No display of picture on 201 files

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      solution : Check if Employee's picture path is set properly

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14. Unlicensed message prompt when processing

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      solution: Right click EDSAMPS.exe then click Run as Administrator.

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15. No cut-off selection on generate reports

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      solution: Create cutoff on System Settings and Data Maintenance

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